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Customer Success Executive

Our client and user base is growing and we’re looking for a Customer Success Executive to join our thriving Customer Team and support the creation of a new Customer Success function.

What will you be responsible for?

Working closely with our COO and Creative Director, you’ll play a key role in supporting:

• The creation of the function, mapping out its ways of working, internal systems and processes
• The execution of user communications campaigns for new features and major product launches, as well as urgent comms in a technology crisis
• The development of comms and collateral to successfully onboard users and support them throughout the lifetime of their relationship with Board Intelligence
• The management of user lists and analysis of user utilisation and feature adoption
• The management of our CSAT and customer experience measurement tools
• The development our relationship with our Beta community
• The training of our Customer Team to ensure they’re equipped to talk about the evolving product

What are we looking for? 

• 0-2 years’ post-degree experience, ideally working in SaaS, in either a Customer Success, Product Management and Product Marketing role
• A team player with a ‘can do’ attitude
• Strong project management skills and someone who thrives on juggling multiple work streams and priorities
• Strong analytical and communication skills, with excellent attention to detail
• A commercial but client-centric mindset