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CAREERS AT BOARD INTELLIGENCE

Customer Success Executive

Our client and user base is growing and we’re looking for a Customer Success Executive to join our thriving Customer Team and support the creation of a new Customer Success function.

What will you be responsible for?

Working closely with our COO and Creative Director, you’ll play a key role in supporting:

  • The creation of the function, mapping out its ways of working, internal systems and processes
  • The execution of user communications campaigns for new features and major product launches, as well as urgent comms in a technology crisis
  • The development of comms and collateral to successfully onboard users and support them throughout the lifetime of their relationship with Board Intelligence
  • The management of user lists and analysis of user utilisation and feature adoption
  • The management of our CSAT and customer experience measurement tools
  • The development our relationship with our Beta community
  • The training of our Customer Team to ensure they’re equipped to talk about the evolving product

What are we looking for? 

  • 0-2 years’ post-degree experience, ideally working in SaaS, in either a Customer Success, Product Management and Product Marketing role
  • A team player with a ‘can do’ attitude
  • Strong project management skills and someone who thrives on juggling multiple work streams and priorities
  • Strong analytical and communication skills, with excellent attention to detail
  • A commercial but client-centric mindset

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