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Please see below a list of third parties Board Intelligence uses for sub-processing:

Sub-processor Hosting location Transfer mechanism Service
AWS UK Standard Contractual Clauses Amazon email services for notifications
Bugsnag US Standard Contractual Clauses Software bug monitoring
Datadog US Standard Contractual Clauses Platform monitoring
Docebo Ireland Adequacy and Standard Contractual Clauses Learning management system
Hubspot US Standard Contractual Clauses Communications provider (service updates)
Intercom* US Standard Contractual Clauses Service and support tool used for logging and tracking client service tickets
Mailchimp/Mandrill US Standard Contractual Clauses Communications provider
Memset UK N/A Infrastructure hosting (back-ups)
Papertrail† US Standard Contractual Clauses Platform usage monitoring
Pulsant UK N/A Infrastructure hosting of wholly owned servers and network equipment. Provider has no access to data
Salesforce Service Cloud UK Standard Contractual Clauses Service and support tool used for logging and tracking client service tickets
SmartSurvey UK N/A Customer survey tool
Twilio US Binding Corporate Rules and Standard Contractual Clauses SMS sender for two factor authentication
 

* Intercom will not process data for customers who contracted with us from 27 March 2023.
† Papertrail does not process data for customers who contracted with us from 1 July 2021. 

Please see below for details of planned changes to our Portal sub-processor list above:

  • Intercom will be removed once the transition to Salesforce Service Cloud is complete.
 
Last updated: 22 January 2024.
Prior versions:

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