Reckitt gives its meeting model a complete health check

The Challenge

Reckitt takes pride in placing employee wellness at the heart of its operations. So, when the General Manager of the UK Health team identified meeting fatigue and reporting overload as some potential risks to wellbeing, swift action was needed. Reckitt and Board Intelligence worked together to roll out a smarter meeting model across the UK Health division. This model aimed to improve employee morale and work/life balance.

Meeting prep was a time sink

Employees were spending up to 17 hours writing reports. Because they weren’t clear about what should be covered, they were over-reporting and duplicating work.

The right information was lacking

Unclear briefs led to reports that focused on the wrong information. Extracting insights was difficult, hindering informed decision-making.

Team-wide meeting fatigue

Long reports and information overload would lead to lengthy meetings that lacked direction.

The Solution

Templates and better briefing

The team started using templates to define the scope of each paper and a briefing tool to clarify what each report needed to include.

Training to promote best practices in writing

Employees were trained in high-impact reporting, intelligent data presentation, and meeting facilitation. They received detailed qualitative feedback on their papers.

Papers allowing for more effective preparation

The team now spends less time analyzing information and clarifying points of uncertainty during meetings.

The Impact

Higher quality papers in less time

Since working with Board Intelligence, Reckitt’s UK team members have told us that they feel clearer on what to include (and exclude), meaning they spend less time writing reports.

Deeper insights for better decision-making

The UK team can now produce better-quality board papers with actionable insights. Our on-demand training courses help them improve continuously.

Fewer meetings, better focus

The team reports that meetings are shorter, more strategic, and more productive.