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Case Study

Wandsworth CCG

“We have seen a reduction in the length of our board packs of approximately 40–50%.”

~ Graham Mackenzie, Chief Officer

The Challenge

Wandsworth Clinical Commissioning Group (CCG) was looking for an all-in-one solution for its board reporting process. Leaders wanted to boost board paper quality, improve the pack production process, and make it easier for board members to access reports.

The group asked Board Intelligence to help with these objectives by showing report writers how to extract key messages and provide insights that would enable the board to make more strategic decisions.

The Solution

Board Intelligence tailored three of our products — Write, Manage, and Read — to fulfill Wandsworth CCG’s requirements:

  1. Write, our Reporting Toolkit, gave writers a suite of best practice templates and resources to help them produce consistently excellent reports. We also ran a training program with the writers to embed the principles underpinning our templates and help them write reports that answer the board’s questions.
  2. Manage, our board pack production tool, streamlined the board pack compilation and distribution process, reducing the management team’s administrative burden.
  3. Read, our board portal, provided a secure digital library of the group’s board papers, accessible by board members anywhere, anytime.

We tailored each of these resources to the needs of the CCG, while considering broader NHS requirements, to ensure that the group achieved the outcomes they wanted.

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The Outcome

In just three months, Wandsworth CCG has seen a significant improvement in reporting efficiency and board report quality, as well as a reduction in the size of its board packs.

  • The Write roll-out and the parallel training upskilled report writers and established best practice reporting techniques across the organization, leading to shorter, more insightful papers for the board.
  • Manage simplified the pack production process, reduced the burden on the management team, and gave managers more time to focus on other areas of the organization.
  • Read allows board members to securely receive, read, and annotate their board materials on the go.

These three tools collectively improved the quality of report writing across the CCG and helped them fulfil their role as an NHS body. The reporting process is quicker with fewer drafts, and writers are better equipped to prepare papers that answer the board’s most pertinent questions. The board gets better clarity on the key issues, enabling more focused discussion and more strategic decision-making in board meetings.

“These resources have undoubtedly aided and supported the work of the board. The benefits extend beyond board reports to written communication across the organization.” ~ Graham Mackenzie, Chief Officer

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