Sub-processors
Portal product
Please see below a list of third parties Board Intelligence uses for Portal sub-processing
| Sub-processor | Hosting location | Transfer mechanism | Service |
| AWS | UK | Data Privacy Framework | Amazon email services for notifications and infrastructure hosting (encrypted back-ups) |
| Bugsnag | US | Standard Contractual Clauses | Software bug monitoring |
| Datadog | US | Data Privacy Framework | Platform monitoring |
| Docebo | Ireland | Adequacy and Data Privacy Framework | Learning management system |
| Hubspot | US | Data Privacy Framework | Communications provider (service updates) |
| Intercom* | US | Data Privacy Framework | Service and support tool used for logging and tracking client service tickets |
| Mailchimp/Mandrill | US | Data Privacy Framework | Communications provider |
| Papertrail† | US | Standard Contractual Clauses | Platform usage monitoring |
| Planhat AB | Ireland | Adequacy | Customer service and support including customer surveys |
| Pulsant | UK | N/A | Infrastructure hosting of wholly owned servers and network equipment. Provider has no access to data |
| Salesforce Service Cloud | UK | Binding Corporate Rules and Data Privacy Framework | Service and support tool used for logging and tracking client service tickets |
| SmartSurvey | UK | N/A | Customer survey tool |
| Twilio | US | Binding Corporate Rules and Data Privacy Framework | SMS sender for two factor authentication |
* Intercom will not process data for customers who contracted with us from 27 March 2023.
† Papertrail does not process data for customers who contracted with us from 1 July 2021.
Please see below for details of planned changes to our Portal sub-processor list above:
- Intercom will be removed once the transition to Salesforce Service Cloud is complete.
Last updated: 22nd September 2025.
Prior versions:
- 12/05/2025 to 21/09/2025
- 10/02/2025 to 11/05/2025
- 01/11/2024 to 09/02/2025
- 30/07/2024 to 31/10/2024
- 23/04/2024 to 29/07/2024
- 23/01/2024 to 22/04/2024
- 10/10/2023 to 22/01/2024
- 09/02/2022 to 09/10/2023
If you have any questions about this page or our sub-processors (current or planned), please contact your account manager at Board Intelligence. If you need to be directed to your account manager, please contact bi24@boardintelligence.com.
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